Privacy notice

1. Who we are

The data controller is Poirier Trading EOOD, a Bulgarian limited company (EOOD), EIK 206842713, VAT BG206842713. The workshop and registered office are at 38 Tsar Simeon Veliki Street, Building B, Workshop 4, 6000 Stara Zagora, Bulgaria. The contact address for any data question is [email protected].

2. What we collect

• When you place an order: name, email, telephone, delivery address, items ordered, and a payment confirmation token. We never see your full card number — that goes directly to the payment provider.
• When you write to us: name, email and the contents of your message.
• When you visit the site: the IP address your browser sends and a small cart cookie that lets you keep items between pages.

3. What we use it for

• Accepting and shipping your order — basis: contract.
• Replying to your messages — basis: legitimate interest in customer service.
• Bookkeeping and tax — basis: legal obligation.
• Keeping the site safe from abuse — basis: legitimate interest.

4. Who else sees it

The minimum needed personal data is shared with: our payment provider (to take payment), our courier (Speedy, Econt or Bulgarian Posts — to deliver the parcel), our accountant (for tax filings). We do not sell or rent personal data to anyone.

5. How long we keep it

Order records are kept for ten years to satisfy Bulgarian tax law. Email correspondence is kept for two years. Cart cookies last for thirty days. Marketing consent (if you give it) lasts until you withdraw it.

6. Your rights under the GDPR

You may ask us to show you the data we hold, to correct it, to delete it, to restrict how we use it, or to send it to another service in a portable format. Email [email protected]; we reply within thirty days. If you are unhappy with our reply you may complain to the Commission for Personal Data Protection of Bulgaria (CPDP) at cpdp.bg.

7. Cookies

The site sets a cart cookie that we need for the shop to work, and an analytics cookie if you accept it via the cookie banner. The full list is on the cookie page.

8. Changes

If we change this notice we update the date at the top. Material changes are flagged on the home page for thirty days.